UX tools series

Journey mapping may seem complex, especially if you trying to do it in the group workshop. This article will give you a powerful tool and a simple template, that will help you create insightful journey maps and facilitate like a pro.

Filled in customer journey map with post-it notes in the background
Filled in customer journey map with post-it notes in the background

Why customer journey mapping?

Journey mapping is one of the most powerful and commonly used tools designed to map/describe how users reach their goals. When we combine storytelling and visualization we immerse ourselves into the client experience. When done properly the value of journey mapping is immense:

Understanding process- journey mapping forces us to think about the experience in a much more structured and holistic way, to define the sequence of events, key stages, and transitions between them.

Building empathy-when you relive customer experience in story format you relive emotions and feel the pain and frustration users felt, this helps you understand their motivation.

Define the pain points- this is absolutely crucial, as each product should make users' lives easier. …


Improve your presentation and wow your audience.

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If you need to design a compelling pitch deck, presale presentation, or create training material that will keep the audience engaged this is an article for you.

1. Understand the presentation goals

The first question you need to ask before creating any presentation is “ What is the goal?. A clearly defined presentation objective is the first step to a remarkable presentation.


Making choices never was more satisfying. A detailed look at checkboxes, radio buttons, and toggles design.

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The word “toggle” is a reference to a switch with a short handle that alternates between two states each time it is activated. You encounter it every time you “switch” on the lights.

As for “Radio Buttons” the word comes from the car radios that as common practice had a set of buttons under the dial that could mechanically store station presets, so the user switch between stations faster. Pressing one of these buttons would cause it to stay down until another was pressed.


Simple rules that will help you design forms users will like to complete

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Forms have existed for a significant amount of time, greatly simplifying the task of drafting complaints and various other legal pleadings. With the advance of information and its processing, means to gather the data are also evolving. As printed forms were here for years we can learn a few tips from their design.


All you need to know about button design, one of the main interactive building blocks for creating a user interface.

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In order to design the right interactions, we need to look back at the history and origins of physical pushbuttons, a direct predecessor of the UI component so heavily used in all digital products today. Buttons are amazing. The touch of a finger setting an appliance, a car, or a system in motion, even if the user doesn’t understand the underlying mechanisms or algorithms. In Power Button, Rachel Plotnick traces the origins of today’s push-button culture and describes the ways that button-pushing became a means for digital command, which promised effortless, discreet and fool-proof control.

“You press the button, we do the rest,” — Kodak cameras appealed to potential consumers, through a catchy and direct tagline. …


Avoid pitfalls and deliver value fast.

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The process described in this article will work for various scopes of redesign — from a feature or view level to full application redesigns. These recommendations will help you avoid pitfalls and deliver value fast, and are based on the experience we gained from hundreds of redesigns, bumps, and bruises along the way.

Change is not an event; it’s a process

Let’s clarify one thing from the start; this article is not a strick walkthrough. When designing a product today, it’s both impossible and unsensible to set up a rigid process and follow it for every situation; we need to be agile and quick to adapt. It is necessary to have an outline of the design process you will follow. If the results are not satisfactory, you can go back and analyze what you did wrong and improve the process. …


Creating smooth user experience for banking, wealth management, and other areas of fintech.

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1. 📊 Show, don’t tell

Humans tend to be bad at dealing with numbers. Single calculations like addition, subtraction, and multiplication are simple enough, but add in a few figures and you’ll likely reach for a calculator. It’s especially difficult for humans to compare strings of numbers or complete multi-step calculations. That’s why it’s important to translate that information in a much more digestible form, and data visualization can help. …


20+ easy to follow illustrated examples

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Companies are in constant pursuit of building simple and usable products. More features, new technologies, and advanced capabilities but still in a lightweight and simple to use format. More often than not, making it simple is the hardest thing there can be.

What is “simplicity”?

We can define simple - as something that is easily understood or done; presenting no difficulty. Simplicity is a subjective, things that appear simple for one person will not be perceived identically by another. Generally, we form our personal opinion regarding any process being simple or complex, in three quick stages:


Practical guide

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One view to rule them all

Dashboard design is a frequent request these days. Businesses dream about a simple view that presents all information, shows trends and risky areas, updates users on what happened — a view that will guide them into a bright financial future.

For me, a dashboard — is an at a glance preview of the most crucial information for the user at the moment he is looking at it, and an easy way to navigate directly to various areas of the application that require users attention. …


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Building user understanding

Design thinking begins with developing a deep understanding of your users and the problem you are trying to solve for them. Only by developing empathy for your users, you can design truly breathtaking solutions for their problems.

Creating successful products in many ways depends on an ability to understand, empathize with people you creating them for. This in many ways relies on designer analytical skills, user observation and in general all data that can be collected. UX research aims to gather information from users by way of a variety of qualitative and quantitative methods, including interviews, contextual inquiries, diary studies, personas, card sorting, and usability testing. …

About

Taras Bakusevych

I help businesses design great experiences www.windmillsmartsolutions.com. Sharing what I learned.

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