this+thatThe Cost of Interruptions (Part 2): how interruptions harm us, our peers, and our colleaguesIn part 1 I uncovered the fascinating science of interruptions. Sometimes, interruptions are not always intended to be negative, I…Jan 18Jan 18
this+thatThe Cost of Interruptions (Part 1): the scienceLet’s begin by exploring one of the most common enemies of successful listening: interruptions.Jan 9Jan 9
this+thatThe meat of “moderation”An unsung skill many of us conduct daily: a column about group discussion dynamics and meeting moderation.Jan 9Jan 9
this+thatListening, an imperfect art. Our mini-series.In this mini-series, we turn to a fundamental ingredient of communication: listening. What weakens it, and what strengthens it?Jan 9Jan 9
this+thatWelcome to…our conversation column; exposing the science and myths.In our first column we look at the very essence of what makes a conversation, and challenge prevalent myths.Dec 26, 2023Dec 26, 2023
this+thatOur conversation champions: 11 lessons from Helen ToddA bite-size list from our interview with Helen Todd.May 17, 2023May 17, 2023
this+thatOur conversation champions: meet Helen ToddHelen is a Community Strategist and founder of Sociality Squared, a social media marketing agency whose M.O strives to create communities…May 17, 2023May 17, 2023
this+thatThe smartness of small talk: it’s more sophisticated than you thinkWhat is ‘small talk’ for, exactly? From introverts to neurodivergent people, why do some folk find making small talk so difficult? And can…Feb 4, 2023Feb 4, 2023
this+thatHow we speak: when conversation becomes confrontation, without us even knowingIn last month’s column I examined what it means to have better arguments. Here I laid out a number of strategies we can use to avoid…Jan 19, 2023Jan 19, 2023
this+thatHow to have better arguments“Try to imagine a culture where arguments are not viewed in terms of war, where no one wins or loses, where there is no sense of attacking…Dec 4, 2022Dec 4, 2022
