Thomas McCarthy-HoweThe Hows and Whys of Twilio’s DemiseHow the CPaaS Will Lose RelevanceJan 10, 2019Jan 10, 2019
Thomas McCarthy-HoweSupport an Open Architecture for Automations8 Mobile Contact Center Design IdeasAug 28, 2018Aug 28, 2018
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformDesign for the Generic Smartphone8 Mobile Contact Center Design IdeasAug 17, 2018Aug 17, 2018
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformGoogle Contact Center AI Looks BackwardsGoogle recently announced their Contact Center AI offer, promising to “Build a modern, intuitive customer care experience with Google…Aug 13, 20183Aug 13, 20183
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformBeyond Unified Communications: Optimized vs UnifiedJust like my previous projects, as we first designed TEN DIGIT, one of my first jobs was to pick a use case to drive the architecture and…May 6, 2018May 6, 2018
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformThe Most Important Business Communications Problem and WhyMy main criticism of Unified, and OmniChannel, Communications are in the problems they solve. I agree, they are problems, but I disagree…May 2, 2018May 2, 2018
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformThe Automation Age of Business CommunicationsIf I had to impart one piece of advice to aspiring design engineers, it would be to think about the customer and the problem you’re solving…Jun 6, 20171Jun 6, 20171
Thomas McCarthy-HoweUnderstanding KISST Design — Part 2Designing it for the non-geek geeksOct 29, 2015Oct 29, 2015
Thomas McCarthy-HoweinThe Smartphone As Conversation PlatformSites, Apps and BotsWhen To Use EachOct 27, 2015Oct 27, 2015
