TJ HarropWhy you should code your COVID-19 policies and lawsIf you’re a Government or corporation creating new policies, regulations, or even laws for COVID-19, rules as code presents a whole bunch…Mar 23, 2020Mar 23, 2020
TJ HarropDesign & Delivery, the Goldilocks zoneService Design is a strange and inconsistent thing. Few fully understand what the ‘service’ part refers to, and by extension the value in…Mar 4, 2020Mar 4, 2020
TJ HarropLegislation as code isn’t RobojudgeLast year I started working on “rules as code” – a government project to draft machine readable laws and policies, rather than just human…Jan 20, 2020Jan 20, 2020
TJ HarropMoving on from wireframesWhen UX first became a phrase people widely used (15 years ago?) it was a simpler time, and tech-folk had just got in to the hang of…Aug 26, 2019Aug 26, 2019
TJ HarropComputers don’t think like humans — here’s what that means for your policies, contracts, and lawsThere’s a bunch of things humans do every day that have an assumed understanding based on social constructs, common sense, or…Mar 1, 20192Mar 1, 20192
TJ HarropWhat are ‘machine readable laws’?I’m currently working for the Government of New South Wales where I do a tech design job that I’m fairly certain has no name.Feb 22, 2019Feb 22, 2019
TJ HarropWhat we mean when we say techTech is to digital service design what materials are to furniture, it’s the stuff everything is made of.Feb 11, 2019Feb 11, 2019
TJ HarropDesign thinking is something you do, innovation is something you liveThere are always people asking innovators to show them how it’s done. People wanting to ride along for a project to learn the ropes. In…Jul 3, 2017Jul 3, 2017
TJ HarropIt’s not innovation if you don’t innovate the service itselfToo frequently, we see things labelled as ‘innovation’ — but often, these things don’t work out, the project fails.Aug 4, 2016Aug 4, 2016
TJ HarropDesigners are like alpacasDesigners are like alpacas; confused looking mammals who spit when angry and are covered in messy, often matted, fur.Jul 28, 2016Jul 28, 2016
