An Interview With Tyler Gallagher — A business leader has to understand the drivers of contact that are indicators of friction. Examples are reason like “Where is my package?” and “Why didn’t this work the way you said?” or “Why am I on this billing scheme?” As part of our series about the five things a…

An Interview With Tyler Gallagher — Make the Decision (to build a proactive cybersecurity program) — Nothing happens without the buy-in and support of leadership. Also, practice what you preach. If you aren’t following the security controls defined for the organization, your team won’t either. In our uncertain and turbulent world, cyberattacks on private businesses are…

An Interview With Tyler Gallagher — Step training and awareness — Security awareness training helps employees learn to identify, avoid and respond to threats. To supplement this effort, it helpful to train employees to contact companies directly when receiving unsolicited messages asking about business related information, never provide personal or business information to someone they are…

An Interview With Tyler Gallagher — Resilience, both in life and in business is so important. The self-belief I mentioned earlier coupled with a strong determination and resilience allows you to keep seeking solutions even when faced with adversity. …

An Interview With Tyler Gallagher — Be flexible to finding your unique entry point within esports. You may be trained or have a college degree for one specialty but the industry is changing so quickly you need to be able to adapt to where the demand lies. The eSports market size is now more than a…

An Interview With Tyler Gallagher — I think more than anything, you need to understand that your first attempt will probably be unsuccessful. If you understand this early on, you will not linger for too long on that first try or get too discouraged by it. You need to fail fast, because this is almost inevitable…

An Interview With Tyler Gallagher — Direct exposure is the most common vulnerability for ransomware attacks on OT environments. When asset owners have data that is directly connected to the internet, it makes it easier for hackers to access. Many organizations don’t keep inventories up to date because it is often a manual process, so they…

An Interview With Tyler Gallagher — Digital Empathy occurs when companies actively listen to their customer’s voice across all channels, learn from it and apply that knowledge to improve the customer experience. …

An Interview With Tyler Gallagher — AI is a powerful technology, and it is important that we use it carefully and with proper safeguards. However, we shouldn’t conflate its obvious power with predictions that AI will soon achieve sentience — i.e. whether the technology will be able to think, perceive and feel as humans do. I…