Vishal SharmaBoosting Efficiency with LLM-Powered Enterprise SearchExperience increased efficiency in business operations with LLM-powered enterprise search and transform your business to the next level.Apr 17Apr 17
Vishal SharmainAppExchange and the Salesforce Ecosystem4 Sure-Fire Ways to Catapult Agent Engagement with Cognitive TechnologyDid you know that 74% of customer support agents are susceptible to occupational burnout without adequate support or resources?Jun 7, 2022Jun 7, 2022
Vishal SharmainAppExchange and the Salesforce EcosystemHow Intelligent Swarming Unlocks the Powerful Realm to Proactive SupportConstantly evolving customer expectations demonstrate the need for advanced support methodologies within the organizations. Despite that…Mar 21, 2022Mar 21, 2022
Vishal SharmainAppExchange and the Salesforce EcosystemHow Cognitive Technology Catapults a Knowledge-First Approach for Customer SupportWith cognitive technology, you can accomplish things in a way that it becomes a natural part of your existing workflows.Dec 20, 2021Dec 20, 2021
Vishal SharmainAppExchange and the Salesforce EcosystemDemystify Escalation Management and Reshape Support Function with AppExchange and SearchUnifyTo evaluate an AppExchange app that complements your business goals, it is essential to take a closer look at escalation management.Aug 2, 2021Aug 2, 2021
Vishal SharmainAppExchange and the Salesforce EcosystemHow Rubrik Revolutionized Knowledge Discovery with Salesforce and AppExchange AppsExplore the challenges Rubrik has had to overcome in its brief but incredible rise to success, and the role AppExchange apps have played.May 5, 2021May 5, 2021
Vishal SharmainAppExchange and the Salesforce EcosystemHow to Deliver a Winning Online Community Experience with Cognitive SearchAn online community gives people the space to engage in relevant conversations while keeping you in the loop. Here’s how AI can help.Jan 13, 2021Jan 13, 2021
Vishal SharmainAppExchange and the Salesforce Ecosystem4 Ways Cognitive Search Can Help With Customer Experience ManagementUtilizing cognitive search can significantly improve CX management, customer journeys, and cross-functionality.Dec 10, 2020Dec 10, 2020
Vishal SharmainAppExchange and the Salesforce EcosystemHow a Next-Gen Access Company Delivers Relevant Customer Experiences with SearchUnifyIdaptive turned to SearchUnify to personalize customer and employee experiences while ultimately improving the customer journey.Oct 8, 2020Oct 8, 2020
Vishal SharmaHow Chatbots are Transforming Customer SupportThe challenges of providing quality support are not just limited to speed and availability. A capable chatbot can help you overcome them…Apr 29, 2020Apr 29, 2020
