Digital at Virgin Media O2Cost effective telco call transcription by scaling Whisper at Virgin Media O2Virgin Media O2 is one of the UK’s largest telecommunications providers, and the scale of its contact centres is as expected, quite large.Apr 18Apr 18
Digital at Virgin Media O2Machine learning in service quality: A probabilistic approach to customer experience metricsIt is a common maxim that what isn’t measured can’t be managed. While the origins of this are unclear, its essence is not: effective…Nov 30, 2023Nov 30, 2023
Digital at Virgin Media O2We used GenAI for personalising Marketing Emails in Telco or “How I lost 5 stone eating cake thanks…This article is part 3 in a series of practical articles of our journey with generative AI in one of the world’s biggest telecommunication…Oct 9, 2023Oct 9, 2023
Digital at Virgin Media O2How Generative AI is Revolutionising the Telecom Industry — Customer Care and Chatbots / Virtual…This article is part 2 in a series of practical articles of our journey with generative AI in one of the world’s biggest telecommunication…Sep 15, 2023Sep 15, 2023
Digital at Virgin Media O2The Journey to Streamlining our ML Platform Interface Using our CLI ToolIn the ever-evolving world of Machine Learning Operations (MLOps), efficiency and productivity are crucial for organisations looking to…Sep 6, 2023Sep 6, 2023
Digital at Virgin Media O2How Virgin Media O2 revolutionised Analytics Engineering with Cloud technologyIn this article, we’ll share the technical, business and process challenges we’ve encountered on our journey to becoming fully cloud…Jul 27, 20231Jul 27, 20231
Digital at Virgin Media O2Modernizing telecommunications and keeping the UK connectedWhen Virgin Media and O2 joined forces in June 2021, we made it our mission to modernize the country’s connectivity. By the end of that…Jul 24, 2023Jul 24, 2023
Digital at Virgin Media O2Data Products: tell me whyA data product’s main ingredient is in the name, it is data.Jun 29, 2023Jun 29, 2023
Digital at Virgin Media O2How Generative AI is Revolutionising the Telco Industry — First StepsThis article is part of a series of practical articles of our journey with generative AI in one of the world’s biggest telecommunication…Jun 28, 20231Jun 28, 20231
Digital at Virgin Media O2What can natural language processing teach us about our customer service?At Virgin Media O2, we pride ourselves on our customer-centricity. To become truly customer centric, we need to connect with customers and…May 3, 2023May 3, 2023
