Waterfield Tech Conversational AI12 Step Virtual Agent Cheat Sheet30+ use cases, multiple production deployments, and 18 months of refinement means we’re starting to home in on a repeatable process to…1h ago1h ago
Waterfield Tech Conversational AIThis World Needs Quality ConversationsWar in Ukraine. Political violence in the US. Escalation in the Middle East. Stock market gyrations.Aug 8Aug 8
Waterfield Tech Conversational AIMark Zuckerberg & Open Source AIMeta AI and Facebook founder Mark Zuckerberg published a letter on open source AI last week. In it, he makes some compelling points on the…Aug 1Aug 1
Waterfield Tech Conversational AIWe predict a warm Contact Center AI winterWe’re beginning to hear rumors of another AI winter — the term often used to describe long periods of disillusionment, lack of investment…Jul 25Jul 25
Waterfield Tech Conversational AIMulti-Layered Benefits of Generative AI (in the Contact Center)Just this week, we’ve heard these three questions and objections in relation to Gen AI voicebots and chatbots:Jul 18Jul 18
Waterfield Tech Conversational AIThe Generative AI Declaration of Independence248 years ago, the American people declared their independence from the clumsy and tyrannical rule of King George III of Great Britain.Jul 5Jul 5
Waterfield Tech Conversational AIContact Center: Why go AI first, and why now?Contact is a bug, not a feature. Customers don’t call or chat because they want to, it’s because they have to. Something went wrong and you…Jun 20Jun 20
Waterfield Tech Conversational AIForget the FUDWe hear so much scaremongering about Gen AI: Open AI will steal my data! What if my chatbot says the wrong thing? What about data leaks and…Jun 6Jun 6
