PinnedWilliam Berto - WillberoniDECONSTRUCTING LIMITATIONS: HOW UX DESIGN CAN TRANSFORM NON-DIGITAL BUSINESSESWhen I attended my first college, the course was Business Administration. At the time, I was bothered by the fact that most of the…Jun 29, 2023Jun 29, 2023
William Berto - WillberoniTHE MAGIC OF CUSTOMER EXPERIENCE IN THE NEXT BILLION USERS ERA“The Next Billion Users” refers to a segment of the global population that is not yet connected to the internet but has the potential to…Aug 28, 2023Aug 28, 2023
William Berto - WillberoniCustomer Science: The New Frontier of Customer Experience“Behind every business problem to be solved, there is a human problem to be solved.”Jul 22, 2023Jul 22, 2023
William Berto - WillberoniBRAIN AND EMOTION: HOW THE TRIUNE BRAIN THEORY AFFECTS THE CUSTOMER EXPERIENCEPaul D. MacLean presented in 1990, in his book “The Triune Brain in Evolution: Role in Paleocerebral Functions,” the theory of the triune…Jul 9, 2023Jul 9, 2023
William Berto - WillberoniENDOMARKETING AND EMPLOYEE EXPERIENCE: HOW THEY WORK TOGETHER TO CREATE THE BEST CUSTOMER…Currently, companies are constantly seeking ways to differentiate themselves from the competition. An effective way to do this is by…Jul 8, 2023Jul 8, 2023
William Berto - WillberoniHow Sustainability Can Improve Customer ExperienceConsumers’ attention has been shifting in recent years to sustainability, and an increasing number of individuals are seeking for methods…Jul 4, 2023Jul 4, 2023
William Berto - WillberoniHow the UX Research Can Improve the Customer ExperienceIt is absolutely essential to have a thorough understanding of your consumers’ identities, desires, and issues if you want to develop…Jun 28, 2023Jun 28, 2023
William Berto - WillberoniHow to Innovate at Every Stage of the Customer JourneyCustomers are more demanding than ever before. They want a seamless, personalized experience that meets their needs at every touchpoint. In…Jun 28, 2023Jun 28, 2023
William Berto - WillberoniThe challenges of customer experience innovationBusinesses today must continually innovate if they want to remain relevant. This is particularly accurate when it comes to customer…Jun 27, 2023Jun 27, 2023
William Berto - WillberoniHow to Create a Culture of Innovation in Customer Experience ManagementIn today’s competitive marketplace, businesses need to constantly innovate in order to stay ahead of the curve. This is especially true in…Jun 27, 2023Jun 27, 2023