PinnedYuliia PashkovainBootcampHow to Design a Truly User-Centred Customer SupportThe new way of thinking about customer support: from doing what everyone else is doing to thinking deeply about the experience of end…Mar 20, 2022Mar 20, 2022
PinnedYuliia PashkovainBootcampHow Customer Support Can Save Your Start-upMost new businesses neglect customer support, which leads to churn, but if done right, great customer support can skyrocket retention.Feb 8, 2022Feb 8, 2022
Yuliia PashkovaWhy Сlubhouse will come backThe story about the rise, the fall and the future of the most serendipitous social media so farNov 8, 2021Nov 8, 2021
Yuliia PashkovainUX CollectiveHow we created a digital workplace for 300 people in a weekI want you to imagine a workplace of the future that is limitless in size and can accommodate simultaneously as many people as possible…Apr 6, 2020Apr 6, 2020
Yuliia PashkovaLet me interrupt your happiness with my adventuresbut they are not where you thought they areFeb 16, 2020Feb 16, 2020
Yuliia PashkovaWhenever you are bored, you need to struggleUntil you change your life, and bring mindfulness into activities that were previously used to compensate for the constant boredom.Feb 9, 2020Feb 9, 2020
Yuliia PashkovaHow to consume art if you don’t really get itThree levels of perceiving visual art objects and a guide to understand and practice them allFeb 2, 20201Feb 2, 20201
Yuliia Pashkova“You look stunning today!” — the good, the bad and the ugly of Slavic cultureWhy you will never say it againJan 27, 20201Jan 27, 20201
