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Service Design

actionforchildren

Service Design, Digital & Innovation at Action for Children

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Service Design

Ben Langston in actionforchildren

John Lewis service design project: An update on the first 4 months

Sophie Drouet in actionforchildren

Developing Click Confidence for foster carers: lessons learned

Aneta Perehinets in actionforchildren

The freedom of an open brief: why speaking to your users is never a waste of time

Jess Downes in actionforchildren

The Landscape of Digital Family Support

I joined Action for Children’s Service Design team for 6 months on secondment from the…

Jess Downes in actionforchildren

Insights into Digital Peer Support for Parents

I joined Action for Children’s Service Design team for 6 months on secondment…

Jess Downes in actionforchildren

Insights into Digital Family Support

I joined Action for Children’s Service Design team for 6 months on secondment from the Civil…

Sophie Drouet in actionforchildren

Homepage of the Sidekick website. The headline says “Text us for support” and is followed by a short description of the service. There is an illustration of a black woman wearing a blue t-shirt being affectively hugged by a young black girl.

What we learned from piloting an SMS helpline for young carers

Ruth Stokes in actionforchildren

Retro board on Mural, including columns for what went well, what could be improve, actions for the coming month and actions for the quarter.

Developing a content design process with subject matter experts

Sophie Drouet in actionforchildren

Three drawings of mobile phone screens showing different versions of what is now Big Welcome.

Big Welcome: Helping young people moving into foster care

Sophie Drouet in actionforchildren

Your digital comms skills are more relevant to service design than you think