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Agent Bill of Rights
A Primer on the Bill of Rights for BPO Workers
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ABOR #10: Neither management nor you shall violate these rights.
ABOR #10: Neither management nor you shall violate these rights.
Management first has an obligation to behave according to these rights, and uphold them, before Agents are expected to. We never…
Mike Dershowitz
Feb 7, 2019
ABOR #9: You should be working with friends.
ABOR #9: You should be working with friends.
A friendly work environment builds trust, lowers recruiting costs, makes employees happy, and motivates them to be more productive.
Mike Dershowitz
Dec 27, 2018
ABOR #8: Healthcare is a human right.
ABOR #8: Healthcare is a human right.
Elma Mae “Mimi” Pinto used to work at Avatar Technologies before she got hired at Rethink Staffing. She was already a QA Specialist at…
Mike Dershowitz
Dec 11, 2018
ABOR#7: You don’t have to hide who or where you are.
ABOR#7: You don’t have to hide who or where you are.
Institutionalized lying is terrible for call center agents, unfair to customers, and definitely bad for business. But it doesn’t have to…
Mike Dershowitz
Nov 30, 2018
ABOR#6: You will never be subjected to racism.
ABOR#6: You will never be subjected to racism.
Racism in call centers around the world has become the norm. But it doesn’t have to be that way. ABOR #6 tackles this universal problem.
Mike Dershowitz
Nov 22, 2018
ABOR #5: Your managers must listen to you and treat you fairly.
ABOR #5: Your managers must listen to you and treat you fairly.
Some managers bring their bad habits with them to a new job. ABOR #5 ensures those habits will never flourish, especially abusive behavior.
Mike Dershowitz
Oct 28, 2018
ABOR#4: You will never feel threatened at work.
ABOR#4: You will never feel threatened at work.
The ABOR was created to ensure social justice in our workplace. It defines not just who we are, but also what we are capable of doing.
Mike Dershowitz
Oct 23, 2018
ABOR#3: We will never deny you job movement or advancement.
ABOR#3: We will never deny you job movement or advancement.
We want our agents to grow, learn, and move on to higher value work. This is core to our economic and management philosophy.
Mike Dershowitz
Oct 21, 2018
ABOR#2 — You will have access to programs that will fuel your success.
ABOR#2 — You will have access to programs that will fuel your success.
RTS employees have access to learning & development programs that will help them improve and give them access to high-paying opportunities.
Mike Dershowitz
Oct 17, 2018
ABOR#1 — As long as we have business, you have a job.
ABOR#1 — As long as we have business, you have a job.
As long as the company exists and agents remain productive, every employee stays employed.
Mike Dershowitz
Oct 15, 2018
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