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All About Customer Happiness
Stories on customer success and how to make your customer smile
Customer Success
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Why Voice of Customer should lead your product development process
Why Voice of Customer should lead your product development process
As a product manager or a SaaS company owner, what is your main drive in building new products? What impacts your decision-making process?
Usersnap
Mar 25, 2019
6 ways to boost customer happiness
6 ways to boost customer happiness
Finding bugs in your product is part for your customer’s journey. A stable product means happier users and less user tension. But there’s…
Usersnap
Jul 22, 2016
How to win with customer experience management
How to win with customer experience management
Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat…
Usersnap
Apr 12, 2016
Don’t listen to your users
Don’t listen to your users
Today I stumbled upon something quite shocking.
Usersnap
Jan 14, 2016
Latest
Stop being lazy with ad-hoc feedback!
Stop being lazy with ad-hoc feedback!
User feedback and testing probably isn’t a high priority for you when working on your new landing page or web application. But it’s…
Usersnap
Oct 14, 2015
Why customer support is no longer a nice-to-have
Why customer support is no longer a nice-to-have
In the old days, customer support was something most companies sucked at. But times changed and so has customer support.
Usersnap
Feb 10, 2015
Customer Success — a primer
Customer Success — a primer
Why helping your customers to make themselves successful is more important than ever
Mike Grafham
Jan 2, 2014
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