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Redefining Retail
Redefining Hospitality
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Listening, carefully
Listening, carefully
Ski Area Management Magazine listens to customer sentiment to gain insight into how unprecedented season will likely unfold
Regina Connell
Jan 26, 2021
OF SOURDOUGH AND HOSPITALITY
OF SOURDOUGH AND HOSPITALITY
By Regina Connell + Peter Williams
Regina Connell
Nov 16, 2020
Letting the Guest Lead the Way to Recovery — BLLA
Letting the Guest Lead the Way to Recovery — BLLA
A look into a BLLA study on traveler’s perceptions of boutiques vs brands
Regina Connell
Sep 30, 2020
Think Bigger: Think Local
Think Bigger: Think Local
Something that hotels and resorts have been embracing over the last few years is the notion that travelers are not their only source of…
Regina Connell
Aug 5, 2020
It’s not (just) about sanitation
It’s not (just) about sanitation
When the dust settles a bit more, and hotels and resorts reopen…
Regina Connell
Jul 2, 2020
Inhospitable Hospitality
Inhospitable Hospitality
How hospitality is getting this phase of communications wrong
Regina Connell
Jun 19, 2020
Home Sweet Home: How Covid-19 Will Change The Way We Live
Home Sweet Home: How Covid-19 Will Change The Way We Live
By Julie Muniz and Regina Connell
Regina Connell
Jun 17, 2020
In praise of authenticity
In praise of authenticity
This might shock some of you, but I watched the #NFL Draft last night. And I thought it was awesome. I am stunned.
Regina Connell
Apr 24, 2020
Turning Lemons into Limoncello
Turning Lemons into Limoncello
Reinventing service culture for an uncertain age
Regina Connell
Apr 16, 2020
Marketing when it’s not all bunnies and rainbows
Marketing when it’s not all bunnies and rainbows
Ideas for hospitality, retail, and services
Regina Connell
Apr 8, 2020
Creating a more resilient brand
Creating a more resilient brand
Hospitality is missing out
Regina Connell
Apr 4, 2020
Thriving, post-pandemic. And getting strategic about resilience.
Thriving, post-pandemic. And getting strategic about resilience.
So, you’re a hotelier. You’re feeling whipsawed, unsurprisingly. Until early 2020, things were going swimmingly: the US travel industry…
Regina Connell
Mar 27, 2020
Service. It’s time to demand more. Way more.
Service. It’s time to demand more. Way more.
Service is one of those funny things. It’s such a huge thing in our lives. Unless you’re a hermit, it touches pretty much every area of…
Regina Connell
Feb 8, 2020
What does good service look like?
What does good service look like?
It happens like this doesn’t it? Just when you’re decrying the lack of something — in my case, the lack of good service in the world these…
Regina Connell
Feb 8, 2020
Hospitality, dumbed down
Hospitality, dumbed down
There was a time, not so terribly long ago, that there was really no such thing as a “boutique” hotel. There were big chain hotels (Hyatt…
Regina Connell
Feb 8, 2020
Material Evolution: Peak Experience Has Arrived
Material Evolution: Peak Experience Has Arrived
I took a little break in writing about the evolution of consumer, retail, and luxury culture for the last 2 or so years. Part of it was…
Regina Connell
Jan 20, 2020
Living Well: Because Naked is Not an Option
Living Well: Because Naked is Not an Option
The stats show an industry whose entire business model are engineered around waste-not its prevention, but its creation.
Regina Connell
Sep 19, 2019
Care about sustainability? Get serious about your brand.
Care about sustainability? Get serious about your brand.
“Brand” is one of those words — a little like “luxury”- that feels the very antithesis of “sustainability”. For many, it bespeaks glossy…
Regina Connell
Jan 23, 2018
Getting experiential retail right
Getting experiential retail right
Summer 2017. In the US, the retail carnage continues, with each week bringing another story of store closures and bankruptcies. Having…
Regina Connell
Jul 31, 2017
3 syllables. And a cure for what ails Big Retail.
3 syllables. And a cure for what ails Big Retail.
Scha.Den.Freude.
Regina Connell
Jan 22, 2017
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