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NPS for data driven teams, feedback tagging — Tactics from the front lines

NPS for data driven teams, feedback tagging — Tactics from the front lines

Ask Inline helps teams build great customer feedback campaigns using NPS® and CSAT surveys. Not familiar with NPS or CSAT? Read our…
Go to the profile of Wesley Walser
Wesley Walser
How Apple and Atlassian listen at scale

How Apple and Atlassian listen at scale

Apple
Go to the profile of Wesley Walser
Wesley Walser
Two easy mistakes to avoid when using customer data to iterate.

Two easy mistakes to avoid when using customer data to iterate.

Mistake #1: Product team doesn’t solicit feedback or delegates the responsibility to sales/customer success.
Go to the profile of Wesley Walser
Wesley Walser
Ask Inline — Being data driven is hard, we’d like to help

Ask Inline — Being data driven is hard, we’d like to help

Ask any bootstrapping startup what they should have done earlier and nearly all of them will say that they should have started talking…
Go to the profile of Wesley Walser
Wesley Walser
Leveraging data gathered by NPS surveys to build better software

Leveraging data gathered by NPS surveys to build better software

Net Promoter Score® uses a simple two-question survey: How likely are you to recommend this product to a friend and why. Tens of thousands…
Go to the profile of Wesley Walser
Wesley Walser
Targeting SMBs? Customer Success could be your most important asset for scaling.

Targeting SMBs? Customer Success could be your most important asset...

Customer success sits in the sweet spot between sales, marketing and customer support. It is not glorified customer support. Leveraged…
Go to the profile of Wesley Walser
Wesley Walser
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