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Empowering customer service with the collaboration between human and AI

Empowering customer service with the collaboration between human and AI

Most companies are still setting a low priority and important level for customer service area. We can see that it sounds so easy but in…
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James Nguyen
Lagom and Fika — the life style of “Just enough”

Lagom and Fika — the life style of “Just enough”

Being the children of great Viking, the Swedish show their outstanding living style in which keeping the balance among all the aspects of…
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James Nguyen
No FAQs page is not a big problem when building a chatbot

No FAQs page is not a big problem when building a chatbot

One of the indispensable things we have to do when building a chatbot is providing the initial knowledge. It may come from crawled data…
Go to the profile of James Nguyen
James Nguyen
Many bot for Marketing, so why not build one for customer services.

Many bot for Marketing, so why not build one for customer services.

We can easily see that there are many chatbots out there supporting marketing which help businesses to keep customers on their site as well…
Go to the profile of James Nguyen
James Nguyen
How chatbot change the life of a freelancer

How chatbot change the life of a freelancer

Time is the most important factors affecting directly to the life of every freelancers. Choosing this career path means that we want to…
Go to the profile of James Nguyen
James Nguyen
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