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Bad Practice

Stories and lessons about the things we learn and mistakes we make in our careers. Particularly in Software Engineering, Product Management and startups.

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Product Management

Dale Alexander Webb in Bad Practice

Jan 3, 2017

📢 A Second Look on How We Present Vacancies: Admin

In my previous story, I had spoken about the teardown that I performed on a subset of vacancies our users have posted on Persona.

Following that, the next stage was to make sure that our users have the right tools…

Dale Alexander Webb in Bad Practice

Jun 14, 2019

📊 Building Triage

I found that communicating development progress across internal teams and externally to users, in way that is understandable…

Dale Alexander Webb in Bad Practice

Jan 12, 2017

🚗 Building a Car Pool App: MVP definition

Following on from my last post, I decided to define the scope of the solution for the problem I had discovered.

Problem:

When it takes longer than normal to be picked up, the driver has no way to…

Dale Alexander Webb in Bad Practice

Jan 9, 2017

🚗 Building a Car Pool App: Playing With Ideas

After defining what the problem was that this solution would solve:

When it takes longer than normal to be picked up, the driver has no way to express the problem and pickups have no way of knowing.

Dale Alexander Webb in Bad Practice

Jan 9, 2017

🚗 Building a Car Pool App: Problem Definition

When our office at Persona moved into the middle of no-where, it took me 1 hour and a half from door-to-door to get into the office; and a similar time for my colleagues. One of my colleagues decided it would be best if he got his driving licence…

Dale Alexander Webb in Bad Practice

Jan 3, 2017

📢 A Second Look on How We Present Vacancies: Teardown

At Persona we have recently discovered what our products are hired for and who has the pains our products solve. Following that we have redefined our product offerings and messaging. To get there, we need to strip down what we…

Dale Alexander Webb in Bad Practice

Dec 30, 2016

👷‍♂️📈 Rebuilding Our Reporting Feature: Launch

This story follows on from: https://medium.com/bad-practice/rebuilding-our-reporting-feature-the-design-sprint-ebdfc482bbee where we defined the JTBD and iterated on a couple of concepts based on feedback.

Dale Alexander Webb in Bad Practice

Dec 2, 2016

👷‍♂️📈 Rebuilding Our Reporting Feature: The Design Sprint

This follows on from this story: https://medium.com/bad-practice/rebuilding-our-reporting-feature-a-problem-well-stated-is-a-problem-half-solved-22fab8e1775b where the team and I discovered that a feature we largely ignored…

Dale Alexander Webb in Bad Practice

Nov 28, 2016

👷‍♂️📈 Rebuilding Our Reporting Feature: A Problem Well-stated Is a Problem Half-solved

We have had a lot of issues in the past with our reporting feature. We first implemented it because we had to in-order to get our first sale, but we never treated it as a…

Dale Alexander Webb in Bad Practice

Oct 21, 2016

🤬 Turning customer support abuse into valuable feedback

We’re all familiar with messages and conversations that are full of complaints (or maybe it’s just me…) and we have given our fair share of complaints out too. Here is one that I received from one of our users, read how I manage to…