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Bath & North East Somerset Carers Centre
Creating a carer friendly community supporting carers to stay well, stay connected and stay in control.
Designing a new website
The Carers' Centre
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Top 3 take-aways from a digital year…
Top 3 take-aways from a digital year…
It’s hard to believe that I’ve been working on digital projects for a year and, as my maternity leave fast approaches, I feel now is a…
Laura Perry
May 30, 2022
Working Together: The Launch
Working Together: The Launch
How The Carers’ Centre and Digital Wonderlab launched the site they worked on together.
Janine Woodward-Grant
May 16, 2022
Working Together: Design
Working Together: Design
User journey, sorted! Wireframes, tick! Next, was the really fun bit, the design!
Janine Woodward-Grant
Apr 11, 2022
Gathering Insights…On Your Colleagues Part 2.
Gathering Insights…On Your Colleagues Part 2.
How my user-centred journey is going…
Laura Perry
Mar 11, 2022
Working Together: Content
Working Together: Content
How The Carers’ Centre began thinking about the content required to populate a new website.
Janine Woodward-Grant
Feb 28, 2022
Working Together: User Testing
Working Together: User Testing
How we tested our wireframes to ensure our website would achieve what we wanted it to.
Janine Woodward-Grant
Feb 7, 2022
Supporter Journeys: They’re everywhere!
Supporter Journeys: They’re everywhere!
Our history with supporters.
Laura Perry
Feb 4, 2022
Working Together: Wireframes
Working Together: Wireframes
How we worked with Digital Wonderlab to develop outline of how our new website could function (not look!)
Janine Woodward-Grant
Jan 12, 2022
Working Together: User Journeys
Working Together: User Journeys
Learning from The Carers’ Centre and Digital Wonderlab on understanding how users move through your site
Janine Woodward-Grant
Dec 13, 2021
Working Together: User Profiles
Working Together: User Profiles
What is a user profile and why are they important?
Janine Woodward-Grant
Dec 1, 2021
Gathering Insights: What we learned from the wider community
Gathering Insights: What we learned from the wider community
The final blog in our ‘insights’ series looks at what we learned from the general public about their views on support for unpaid carers…
Janine Woodward-Grant
Nov 2, 2021
Gathering Insights: What we learned from health and social care colleagues
Gathering Insights: What we learned from health and social care colleagues
What we learned from health and social care colleagues about how we can work together to improve the lives of carers.
Janine Woodward-Grant
Nov 1, 2021
Team Taskforce- our learnings & findings.
Team Taskforce- our learnings & findings.
Over the past 5 months, we have been working in small groups called ‘taskforces’. The aim of these taskforces was to conduct some research…
Laura Perry
Oct 22, 2021
What we’ve learned about gathering insights (it’s not as easy as we thought!)
What we’ve learned about gathering insights (it’s not as easy as we thought!)
Our journey of learning in user research over the last 6–9 months. What we can build on and what we’ll try not to do again!
Janine Woodward-Grant
Oct 13, 2021
Working Together: Choosing the right digital partner
Working Together: Choosing the right digital partner
How we chose a partner and set our partnership off on the right course.
Janine Woodward-Grant
Oct 4, 2021
User Testing
User Testing
User testing was something completely unknown to me a couple of weeks ago and I have now observed several sessions of user testing in…
Laura Perry
Sep 21, 2021
My First Digital Sprint- Part One!
My First Digital Sprint- Part One!
Ready, set, go…
Laura Perry
Aug 10, 2021
Team Taskforce- Keeping Momentum!
Team Taskforce- Keeping Momentum!
Momentum. A quick peak in the dictionary and it is defined as the force that keeps an object moving.
Laura Perry
Aug 5, 2021
Gathering Insights: What we’ve learned from 3rd sector partners
Gathering Insights: What we’ve learned from 3rd sector partners
How we gathered data from our partners, and what we learned….
Janine Woodward-Grant
Jun 11, 2021
Gathering insights…on your colleagues.
Gathering insights…on your colleagues.
Over the past few months, I have been introduced to the world of User Experience (UX) and, until now, I’ve only been tasked with gathering…
Laura Perry
May 28, 2021
Tackling key challenges with a user-centric approach
Tackling key challenges with a user-centric approach
Or how we solved a problem in our ‘telephone cafe’s for carers
Janine Woodward-Grant
May 20, 2021
What we learnt when things went wrong
What we learnt when things went wrong
After a meeting ended in disaster, here are the lessons we learned to help us grow and develop as we continue our user centred journey….
Janine Woodward-Grant
Apr 22, 2021
Gathering Insights: what we’ve learned from carers
Gathering Insights: what we’ve learned from carers
We’ve been talking to carers about how the community do, or don’t, support them. Here’s what we’ve done, and what we’ve learned…..
Janine Woodward-Grant
Feb 17, 2021
Finding our User Experience Journey : Team way of working
Finding our User Experience Journey : Team way of working
After 3 months of user experience mentoring, what have Carers’ Centre staff learned about user-centred design and what this means for us…
Janine Woodward-Grant
Feb 10, 2021
Finding our User Experience Journey : Prototyping
Finding our User Experience Journey : Prototyping
Having gained user insights, and developed a product, how did we work to make our idea a reality? What we learned about prototyping…..
Janine Woodward-Grant
Feb 10, 2021
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