Bath & North East Somerset Carers Centre

How The Carers’ Centre and Digital Wonderlab launched the site they worked on together.

User journey, sorted! Wireframes, tick! Next, was the really fun bit, the design!

How my user-centred journey is going…

How The Carers’ Centre began thinking about the content required to populate a new website.

How we tested our wireframes to ensure our website would achieve what we wanted it to.

Our history with supporters.

How we worked with Digital Wonderlab to develop outline of how our new website could function (not look!)

Learning from The Carers’ Centre and Digital Wonderlab on understanding how users move through your site

What is a user profile and why are they important?

The final blog in our ‘insights’ series looks at what we learned from the general public about their views on support for unpaid carers…

What we learned from health and social care colleagues about how we can work together to improve the lives of carers.

Over the past 5 months, we have been working in small groups called ‘taskforces’. The aim of these taskforces was to conduct some research…

Our journey of learning in user research over the last 6–9 months. What we can build on and what we’ll try not to do again!

How we chose a partner and set our partnership off on the right course.

User testing was something completely unknown to me a couple of weeks ago and I have now observed several sessions of user testing in…

Ready, set, go…

Momentum. A quick peak in the dictionary and it is defined as the force that keeps an object moving.

How we gathered data from our partners, and what we learned….

Over the past few months, I have been introduced to the world of User Experience (UX) and, until now, I’ve only been tasked with gathering…

Or how we solved a problem in our ‘telephone cafe’s for carers

After a meeting ended in disaster, here are the lessons we learned to help us grow and develop as we continue our user centred journey….

We’ve been talking to carers about how the community do, or don’t, support them. Here’s what we’ve done, and what we’ve learned…..

After 3 months of user experience mentoring, what have Carers’ Centre staff learned about user-centred design and what this means for us…

Having gained user insights, and developed a product, how did we work to make our idea a reality? What we learned about prototyping…..