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Beyond Delight
Going above and beyond ordinary customer service.
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Don’t Play Favorites At The Office
Favoritism as the boss will decrease your team’s morale.
Nathan Strum
May 4, 2017
A Guide To The Roles Inside A Customer Service Driven Company
What exactly is service company? A service company is one who generates revenue from providing a service to consumers or other businesses…
Nathan Strum
May 2, 2017
Why It’s Important To Stick With Truth In Advertising Laws
Why It’s Important To Stick With Truth In Advertising Laws
“When consumers see or hear an advertisement, whether it is on the Internet, radio or television, or anywhere else, federal law says that…
Nathan Strum
Apr 28, 2017
Why “If You Build It, They Will Come” Doesn’t Work For The Private Sector
Being a visionary is a great trait to have as an entrepreneur, but you must also be realistic, especially when it comes to product costs…
Nathan Strum
Apr 18, 2017
Customer Satisfaction vs Customer Delight
Customer Satisfaction vs Customer Delight
The difference between customer satisfaction and customer delight lies with their experience for that transaction.
Nathan Strum
Mar 30, 2017
You’re Losing Too Many Customers
You’re Losing Too Many Customers
Here are the strategies that work for me to avoid a huge loss.
Nathan Strum
Mar 13, 2017
How Not To Do Customer Delight
How Not To Do Customer Delight
Companies That Get a Big Fat ‘F’ For Customer Service
Ariela
Mar 8, 2017
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