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BoldDesk Celebrates New Badges in G2 Summer 2024 Reports
BoldDesk Celebrates New Badges in G2 Summer 2024 Reports
BoldDesk has received five badges in the G2 Summer 2024 Grid® Reports for Help Desk in the Leader, High Performer and Momentum Leader…
Esther Khachina
Aug 8
BoldDesk Release: July 2024 New Features Update!
BoldDesk Release: July 2024 New Features Update!
Discover new features and updates in BoldDesk that can enhance your business operations, increase productivity, and provide outstanding CX.
Esther Khachina
Jul 28
Business Requirements Document: Best Tips and Templates
Business Requirements Document: Best Tips and Templates
Discover the key components of a business requirements document, its benefits and tips to create one to improve your project’s success.
Esther Khachina
Jul 23
Tacit Knowledge: Examples, Benefits, and Best Practices
Tacit Knowledge: Examples, Benefits, and Best Practices
Encourage capturing and sharing of tacit knowledge in business to boost productivity, retain specialization and enhance customer service.
Esther Khachina
Jul 16
Standard Operating Procedures: Definition and How to Write Them
Standard Operating Procedures: Definition and How to Write Them
Provide employees with well-drafted standard operating procedures to give clear-cut directions and detailed instructions for a specific…
Esther Khachina
Jul 14
Integrating BoldDesk with Zapier for Streamlined Customer Service
Integrating BoldDesk with Zapier for Streamlined Customer Service
Automate your customer service workflow, boost your support team’s efficiency and productivity by seamlessly integrating BoldDesk and…
Esther Khachina
Jul 11
Millennials vs Gen Z: Differences in Customer Service Expectations
Millennials vs Gen Z: Differences in Customer Service Expectations
Understand the differences in customer service expectations of Millennials vs Gen Z to tailor your offerings to suit each generation.
Esther Khachina
Jul 10
Freshdesk vs Zendesk: Which Customer Support Platform Is Right for Your Business?
Freshdesk vs Zendesk: Which Customer Support Platform Is Right for Your Business?
Compare Freshdesk vs Zendesk to determine which one better suits your business, delights your customers and improves your support offerings
Esther Khachina
Jul 8
What is Explicit Knowledge? The Complete Guide
What is Explicit Knowledge? The Complete Guide
Take advantage of explicit knowledge by capturing, documenting, sharing, and utilizing information as the foundation of learning and…
Esther Khachina
Jul 4
How to Use Slack for Customer Service Excellence
How to Use Slack for Customer Service Excellence
Utilize Slack for customer service in order to streamline internal communication and collaboration, boost efficiency, and team…
Esther Khachina
Jul 3
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