How do brands use Facebook Messenger and chatbots in France?
Published in
1 min readMay 3, 2017
BOTNATION AI published in February a study about how brands interact with people on Facebook Messenger in France. We pointed out that 80% never answered on their Facebook Page.
For the 20% replying, the average response time was about 2h48.
We’ve published a new study. This time we decided to contact more brands and added more qualitative information. We are not only measuring their response time but also their capacity to provide us a solution.
It might be interesting to compare these figures with other countries. Feel free to comment!
