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User Research

EE Design Team

Stories from the people designing personal, simple, and brilliant digital experiences at BT

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User Research

Lisa Kennedy in EE Design Team

In an office, 3 user researchers are watching a live video feed attached to the wall. On the feed is a split screen, showing 2 users interacting with new digital products and describing their experiences (their faces are blurred) The researchers have pens and post-it’s in front of them as they take notes.

Returning to in-person research: launching our best in-class user research lab

Jas Nijhar in EE Design Team

An image of BT Design’s ‘Build, Measure, Learn’ canvas.

Why is it important to identify user needs?

Jasmir Nijhar, Specialist User Researcher at BT, has a new…

Jas Nijhar in EE Design Team

Backlogs: The secret to managing user research

Jas Nijhar is a user researcher who supports multiple teams and squads, which…

Kim Porter in EE Design Team

A multicoloured leaderboard shows how well each tool performed against specific measures, all organised by research question. Tool C did the best, taking first place in 5 categories out of 9. Tool B came second, and Tool A came last.

Welcome to the research tool Olympics 2021: our hunt for the best of the best

Dahni Maisuria in EE Design Team

An image of the author sitting at his desk in his home office, with the course materials visible on a computer screen

How to make a researcher — part two, the teaching perspective

Francis Webb in EE Design Team

Two members of the BT Design team discussing research methods around a desk.

How to make a researcher — part one, the student view

Jas Nijhar in EE Design Team

A calendar grid showing the days of the week, with testing and analysis happening on Monday, Wednesday, and Friday.

Using RITE to quickly resolve experience issues

Wendy Ingram in EE Design Team

Measuring user experiences — an interview with Toby Yakubu-Sam

Jeanette Clement in EE Design Team

A Miro board showing things a squad wanted to learn from research, such as whether people are interested in incentives

Maintaining collaborative user research during lockdown: what we’ve learnt and what we’ll keep doing

Conor Ward in EE Design Team

Introducing the BT design team

The design team at BT Consumer is a large group of like-minded people…