I Dream of Jeannie, Barbara Eden, and Facebook Non-Privacy

Business Change and Fake Boobs

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PayPal for Banking, e-Commerce, Merchant Accounts? WHY?

If you’re buried in minutiae, welcome to the business world. If you’re looking to change your business or change the way you do business, one of the best things you can do is cut out that minutiae.

The Oxymoron that is Virgin America Customer Service

Mitt Romney, says Google, is Completely Wrong

It’s almost time for the Presidential Election here in the USA. I supported…

It’s A Game Changer: Start Producing Video. If You Dare

Procter, Gamble, Business Change, Customer Service, and SEO

It’s Friday, and I was planning to put the lid on the continuing saga of Bad Customer Service at Virgin America today. But through the innocuous act of checking the long-term weather forecast this morning, those plans have…

Apple Finally Does Customer Service Right! Sort Of.

I have a very simple message today. This post has no shiny picture to lure people, and isn’t being nearly so aggressively Search Engine Optimized as much of what I write. It’s just . . . a story.

Plastics, Benjamin, Plastics (Or, for Great SEO, Pictures)

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Benjamin Braddock learns about plastics in ‘The Graduate’. And you learn about search engine optimization and long tail marketing[/caption]

Customer Service and The Evolution of Long Tail Marketing

I like talking about customer service. I believe in customer service, and that more and more your commitment to customer service will determine the success of your business and your business change.