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Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

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Jeff Yablon in Business Change and Business Process

Jul 17, 2017

It’s Time for ADVENTURES IN WEB HOSTING

Ladies and Gentlemen, it’s time for everyone’s least favorite game … let’s play Adventures…

Spending Money to Get Customer Service: A Winning Strategy

A Tale: Rotten Customer Service, and Great Customer Service

When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue…