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Business Change and Business Process
Business Change and Business Process
Talking About Business Change is Easy. MAKING Business Change is Not.
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‘Less Fit for Reflection Than a Fight’ and Influency

This week, President Obama sat for a short interview with David Blum, the editor of Amazon.com Kindle Singles. My compliments to Mr. Blum for conducting a back-and-forth with the leader of the free world that was actually interesting (you…


Speed, Perception, Reality, and … Flawed Research Statistics

As often as I discuss the relationship between perception and reality, there are few issues that display the importance of paying attention to the way your customers see you and behave better than speed. Now, we have a new…