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Bait And Switch

Business Change and Business Process
Business Change and Business Process
Talking About Business Change is Easy. MAKING Business Change is Not.
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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Aug 24, 2012

Hubspot Changes Prices, Changes Again. Customers Are Screwed

Ah, Hubspot. Are you really that determined to destroy the already-questionable value of your CMS, long tail marketing and search engine optimization offering? Does the phrase “Hubspot Changes Prices” mean that little in your…

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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Jan 3, 2012

Another Year, Another Customer Service Wall of Shame Entry

Steve Madden Coupon Bad Lying Customer Service
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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Jan 28, 2011

Like Angry Birds, Runkeeper Goes Free. But It’s Not The Same

Welcome to the Internet. Everything’s Free!

OK, so almost nothing is free. When we made a “Hire Us for Free” offer at Answer Guy Central, there were strings attached. They were minor, but they were…

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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Jan 5, 2010

Computer Care, Rip-Offs, and Other Geek Squad Nightmares

What do you do when your computer breaks? If you’re a smart business in the New York City area you call The Computer Answer Guy, of course, and if you’re a business almost anywhere who wants to prevent computer issues before they…

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