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Expectations

Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

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Expectations

Jeff Yablon in Business Change and Business Process

Apr 16, 2014

Laundry Lists, Geeks, Human Resources, and Dumb Expectations

Geeks, Human Resources, Expectations, and Laundry Lists

Jeff Yablon in Business Change and Business Process

Jan 12, 2012

Oh, I’m Not Done With Verizon Wireless. I’m Not NEARLY Done.

When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service…

Jeff Yablon in Business Change and Business Process

Jan 11, 2012

Broken About The USA? Verizon Wireless Customer Service

Here’s how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame.

Jeff Yablon in Business Change and Business Process

Jun 29, 2011

Good or Bad Business Change At Groupon, Daily Deals Sites?

Don’t you love a bargain? I practically jumped out of my shoes when my local CVS gave me a free bottle of vitamins last week. Of course, first I read the fine print on the coupon that came out of the register when I used my CVS…