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In Customer Service, When Can You Say “No” ?

The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right!

Livefyre? Bad Idea. But Not For Why You Might Think …

Influency and Content Management: Shaken at Your Core

Truer words that you see above have never been spoken.

Ever since the days when I was The Computer Answer Guy, I’ve lived in a world filled with both end users and programmers. I’ve made it my challenge to…