Tagged in

Panera

Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

More information

Followers

Elsewhere

More, on Medium

Panera

Jeff Yablon in Business Change and Business Process

Oct 13, 2010

Customer Service: Once Your Customer is Stuck, Just Lie!

Answer Guy’s Customer Service Wall of Shame Inductee

I’m happy to report: Wi-Fi in Panera Bread of Roxbury NJ has been fixed. Why does this matter? Because A&E Factory Service Appliance Repair can own “the…

The Best Way To Grow Your Business: Do What You Promise

You know what I hate? Tofu (insert sound of angrily indignant health-conscious readers here).

Actually, what I really hate is when I do business with a company that makes a promise and doesn’t keep it. There…