Tagged in

System

Business Change and Business Process

Talking About Business Change is Easy. MAKING Business Change is Not.

More information

Followers

Elsewhere

More, on Medium

System

Jeff Yablon in Business Change and Business Process

Jan 12, 2012

Oh, I’m Not Done With Verizon Wireless. I’m Not NEARLY Done.

When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service…

Broken About The USA? Verizon Wireless Customer Service

Here’s how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame.