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Good UX / Bad Business

Good UX / Bad Business

Not all user frustration can be solved by UX
Go to the profile of Ken Sigel
Ken Sigel
The new customer journey: think value not touchpoint

The new customer journey: think value not touchpoint

Are all touchpoints not equal?
Go to the profile of Ken Sigel
Ken Sigel
Great customer service trumps marketing

Great customer service trumps marketing

A surprising — and rewarding — shopping experience
Go to the profile of Ken Sigel
Ken Sigel
Product development is not the same as client work

Product development is not the same as client work

My experiences working at a startup within my agency
Go to the profile of Ken Sigel
Ken Sigel
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