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Chagency

Helping SaaS CEOs reduce customer churn through developing experiences for users — giving them reasons to fall in love with the product and the company. Step by step, building brand equity.

No More Daily Writing!

No More Daily Writing!

It’s been 9 months since I started writing daily.

Sep 8, 2019

Acting Like A Big Company When You Shouldn’t

Acting Like A Big Company When You Shouldn’t

People are drawn to do one mistake which maybe makes sense on paper but not really: acting like a big company when they’re just starting…

Sep 7, 2019

No, Problems Don’t Get Solved On Their Own

No, Problems Don’t Get Solved On Their Own

Problems never ever “get solved on their own if you leave/ignore them”.

Sep 6, 2019

Ever Got Bothered By A Lost Partnerships/Collaboration? This Is For You.

Ever Got Bothered By A Lost Partnerships/Collaboration? This Is For You.

One of the words that are part of the definition of a business is “entity”. We call it a separate entity and there’s also the factor of…

Sep 5, 2019

What The Future Needs From You

What The Future Needs From You

Whatever’s hard to do today — will be easier to do at a later point.

Sep 4, 2019

An Innovative Way To Get Bought: Make Your Company “Annoying” Enough

An Innovative Way To Get Bought: Make Your Company “Annoying” Enough

Here’s a tactic that I’ve seen going on around — and you’ve known an example I’ll list.

Sep 3, 2019

Why (And When) You Should Not Make Your Product/Website The Prettiest

Why (And When) You Should Not Make Your Product/Website The Prettiest

You can try and make your company’s website fancy, along with its’ whole brand, the visual direction, the logo and all the way down to the…

Sep 2, 2019

Not All Audiences Of Users Are Equal

Not All Audiences Of Users Are Equal

The biggest number of possible users is not what you need.

Sep 1, 2019

Infinite Scale, Massive Profitability — Who’s Going To Be Next?

Infinite Scale, Massive Profitability — Who’s Going To Be Next?

Last decade’s big winner in terms of a system that scales infinitely and is as profitable as possible was…you know them. You gave it to…

Aug 31, 2019

How To Influence A Beneficial Valuation Of Your Company

How To Influence A Beneficial Valuation Of Your Company

It’s likely you’ve heard Benjamin Graham’s famous quote:

Aug 30, 2019

Prime Video, Netflix, Disney+ etc. Will Just Share The Market Like TV Channels

Prime Video, Netflix, Disney+ etc. Will Just Share The Market Like TV Channels

A bus drove past me with a huge ad regarding the US Open tournament.

Aug 29, 2019

If You Break Down The $1T Companies, It Makes It Easier For You To Win

If You Break Down The $1T Companies, It Makes It Easier For You To Win

We have this tendency to look at all the tech giants — Apple, Google, Amazon, Microsoft etc. — and attribute their success and size to…

Aug 28, 2019

How To Find Yourself In A Position Where Big Corporations Bid For Your Company

How To Find Yourself In A Position Where Big Corporations Bid For Your Company

Intel and AMD having a bidding war for your company. The only winner out of this war could be you.

Aug 27, 2019

What’s The Currency Of Startups? What Gives Startups Their Value?

What’s The Currency Of Startups? What Gives Startups Their Value?

Some of us agree that money shouldn’t be the leading indicator of how good your life is. But we still use it to measure success.

Aug 26, 2019

Looking The Next Disruption? This Concept, Applied To Every Other Industry

Looking The Next Disruption? This Concept, Applied To Every Other Industry

You see these “hop on and off” vehicles startups popping out. Lime, Bird, Uber’s JUMP etc. You see WeWork. What’s next?

Aug 25, 2019

Why Are There Industries Where Multiple Companies Are Doing The Same Thing?

Why Are There Industries Where Multiple Companies Are Doing The Same Thing?

When an industry is big, multiple startups that aim to disrupt the market can (and sometimes will, indefinitely) share the big pie.

Aug 24, 2019

Disruption Is Good, But Not Stable.

Disruption Is Good, But Not Stable.

Youngsters flock to products like Revolut, Monzo etc. and say “finally, someone understands me!” But what if you have £30m in cash?

Aug 23, 2019

Positive Feedback Loop

Positive Feedback Loop

The more you’ve already won, the easier it is to keep on doing.

Aug 22, 2019

Do We Really Need Yet Another Font Out There?

Do We Really Need Yet Another Font Out There?

That’s what I told myself as soon as I realised how interesting I’d find it to develop a new font. However…

Aug 21, 2019

Which One Is You And What Does That Tell About Your SaaS Company?

Which One Is You And What Does That Tell About Your SaaS Company?

Round rectangles. Square rectangles. What’s the difference anyways?

Aug 20, 2019

How Do You Show Everything That You Do As A Company?

How Do You Show Everything That You Do As A Company?

Once you’re past a certain stage in a SaaS company’s life, you might have multiple products that you’re offering.

Aug 19, 2019

How To Be A Damn Good Investor

How To Be A Damn Good Investor

Every now and then there’s a new revolution: the new replaces the old because it’s better.

Aug 18, 2019

You Will Want To Grow Things Slowly — Whether It’s A Company Or Your Body

You Will Want To Grow Things Slowly — Whether It’s A Company Or Your Body

You want to grow things slowly. Because the habits are there to stay.

Aug 17, 2019

How To Onboard Users By Offering A Demo+Sign-Up Process Together

How To Onboard Users By Offering A Demo+Sign-Up Process Together

Slack onboards people by having them go through 2 or 3 short pages and then they put them straight into their chat.

Aug 16, 2019

Tumblr Was Possibly The Biggest Steal

Tumblr Was Possibly The Biggest Steal

The Tumblr purchase is very likely to be the steal of this tech cycle.

Aug 15, 2019

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