Chatdesk blog

While social media is best known as a place to easily share content in real-time, businesses quickly realized the undeniable benefits of…

Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.

Delighting customers is one of the hallmarks of a great company, and measuring customer satisfaction is essential to solving critical…

Most CX professionals have experienced the horror of a surge of calls from customers. It’s stressful for their agent team because…

Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. With Chatdesk Trends, we…

We chatted with Neal Taparia, who founded his education technology company Imagine Easy Solutions (IES) when he was still in high school…

Our advice to one of our small business clients, a furniture company, about re-examining the live chat solutions on their website.

In this article, we will discuss the true costs of organically expanding your customer service team. While expansion is typically always a…

We’ll now walk through the pros and cons of outsourcing your customer service team vs. expanding it. Which one will better suit your…