Chris Messina
Published in

Chris Messina

Credit: Gilles Lambert

Starting this year, we will test tools that allow you to use WhatsApp to communicate with businesses and organizations that you to hear from. That could mean communicating with your bank about whether a recent transaction was fraudulent, or with an airline about a delayed flight. We all get these messages elsewhere today — through text messages and phone calls — so we want to test new tools to make this easier to do on WhatsApp, while still giving you an experience without third-party ads and spam.

Accessing Transportation within Facebook Messenger
Once payments have been set up in Facebook Messenger, they can be used with bots

[Dealing] with installed client software is slow. You have multiple versions of the same software running on different devices, and you have to ship software that cannot be easily recalled for bugs or errors. Startups have a hard time winning at the game (as I have written about before). The bot paradigm is going to allow developers to move fast again.

Will everything move to the conversational paradigm?




Chris Messina is the inventor of the hashtag, #1 Product Hunter, and an ever-curious product designer and technologist.

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Chris Messina

Chris Messina

Product Lead @ Republic. Inventor of the hashtag. Product therapist. Previously: Google, Uber, On Deck, YC W’18.

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