The guy who coined the term “conversational commerce” was wrong about conversational commerce

BTW, I’m the guy that coined the term

New data for 2018 shows the continued decline of social networks and rise of messaging for news (Source: NiemanLab)

Hindsight is 20/20, but who’s gunna wait until it’s 2020?

Before I go there, I’d like to introduce a new podcast called Machine Yearning!

In the Assist recording studio

Ok so: Relationship Design?

Relationship Design gives brands curiosity-tentacles and elephant-memory to support consensual empathy and intimacy with people

Primate skulls courtesy of the Museum of Comparative Zoology, Harvard University. Modifications by Tim Vickers.

So ask yourself: has the modern corporation really reached its peak evolutionary potential? Doesn’t it seem somewhat clumsy and maladroit compared to even the simplest of conscious creatures?

Ok, so what the fuck is Relationship Design?

Relationship Design, then, is about meaningful interactions, and how we create, observe, measure, edit, and improve the way conversational brands behave and relate to us in the era of the one-to-one, talking internet.

What does a relationship designer do?

Early examples of Relationship Design in the wild

Alexa and the Amazon Prime Universe

Rolling out the blue carpet for Prime customers at Whole Foods
Source: Consumer Intelligence Research Partners, LLC

The Stitch Fix is in

Spotify’s ever-improving Discover Weekly

Spotify Line-In


August 2018

Head of West Coast Biz Dev @ Republic. Inventor of the hashtag. Product therapist. Previously: Google, Uber, On Deck, YC W’18.

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