As safety experts, Citizen Agents are advocates for our users. They rely on their public safety training and expertise to recognize signs of potential danger, help make decisions with our users in the interest of their safety…
One of the many superpowers of our Protect Agents is that they’re able to use a variety of channels to triage the needs of Citizen users. In addition to monitoring live calls, discreet texts, and direct messages, Protect Agents also work with our…
The murder of George Floyd wasn’t the first of an unarmed Black man, and sadly we know it won’t be the last. Racism is even more insidious today and, unfortunately, it can be harder to spot. But, as we have seen the last two weeks…