Community Building and Strategy

I used to always write a year-in-review. It was self-indulgent. Now my approach has changed: 8 lessons from 4 years of community building.

The world’s largest online platforms face scrutiny over their trust and safety policies. What trends are defining these policies in 2018?

I don’t want to invite you to ponder anything or do anything extra. I just want to invite you to breathe deeply.

A few weeks ago, I stood on the floor of a Las Vegas trade show, when a mentor of mine called me out of the blue. I rushed outside the…

Four Stanford data scientists are suggesting a data-backed strategy for managing intercommunity conflict. What does this mean for you?

For almost two weeks now, I've been thinking of Anthony Bourdain every day. I've been trying to work out some of the lessons he has taught.

Over the last few weeks, I’ve called out two of the community-centric companies I admire most, Airbnb and WeWork. They’ve been building…

A meditation on the future of the Internet, connection, and the role of community professionals.

Sharing my community-building lessons has become an annual tradition of mine. It’s become a moment where I can reflect and celebrate the…

Everything I learned building community for tech startups in 2014.