Content at Scope

We changed our recruitment process to make it more accessible to disabled people.

Share links to documents, slides and apps. Learn how to narrate them in a useful way.

How we have shaped how we behave and the technologies we use after finding out what our team members need.

This blog is about our co-produced project in the content design team at Scope. Team members have shared practical advice which we hope…

Our content design team at Scope ran a co-produced project to help newly disabled people find our information and advice. You can read more…

We have always used keyword data to create our titles and headings, and to mirror the language of our audience. More recently we have…

Pageviews only tell you if your content is being looked at, not if it’s working.

Today I’m going to write about a passion of mine. It’s the thing that I’m muttering about in my sleep and will rant about at anyone who…

User testing has always been important when improving our online advice and support. The onset of coronavirus put new demands on our work…

Way back before the onset of coronavirus, which now feels like a very long time ago, we tested a content item with parents about the…

We want to give disabled people and their families the information and advice they need during the coronavirus pandemic.

We need subject experts to write content. Most work for Scope. Others are freelancers. Almost all give advice and support to disabled…

Being a content designer means putting people at the heart of what we do. Researchers create user stories that tell us what people need to…

I’ve been inundated with literally two questions about language and disability from people working in government.

Kanban is a visual management tool for the continuous delivery of products that is now used in software development and other knowledge…

Retrospective means to ‘look back’ and reflect on what has been done in the past.

An introduction to ethnographic research and how it can be used to improve the information and advice given to disabled people.

Personas are crucial for creating and testing content. Find out why and how we use personas at Scope, and what challenges we have faced…

A multi-disciplinary content critique, or crit, allows subject experts to comment on a piece of content before it’s shown to a wider…