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Want to know how your small business can benefit from cloud telephony?
Want to know how your small business can benefit from cloud telephony?
From scalability to cost-savings — in this post, we lay down 5 reasons why small businesses are moving to the cloud.
Varun Raghunathan
Sep 2, 2019
How the banking sector can rethink customer service
How the banking sector can rethink customer service
The centuries-old banking industry needs to uphaul its customer service approach before it is too late.
Ganesh Narayan
Aug 28, 2019
Demystifying service level calculation
Demystifying service level calculation
Life is easier when you have a real-time pulse of your call center performance. Service level calculation can help you with that.
Ganesh Narayan
May 6, 2019
What is your S.H.I.T score?
What is your S.H.I.T score?
Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as their S.H.I.T score while Amazon scored…
Nikhil M
May 16, 2017
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