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7 Pointers to Deliver Good Customer Service Year-Round — Not Just on Christmas

7 Pointers to Deliver Good Customer Service Year-Round — Not Just on Christmas

Christmas is the happiest time of the year, but that goes without saying that the holidays is the busiest time for businesses too…
Go to the profile of Carol Soriano
Carol Soriano
5 Customer Service Trends to Watch Out for in 2016

5 Customer Service Trends to Watch Out for in 2016

According to a Gartner report, 89 percent of surveyed companies plan to compete among their peers by boosting their customer service in…
Go to the profile of Carol Soriano
Carol Soriano
5 Steps to Providing an Exceptional Customer Service Experience During the Holidays

5 Steps to Providing an Exceptional Customer Service Experience During the Holidays

The holiday season can be one of the most stressful time of the year, regardless of which side of the shopping frenzy you are on. Whether…
Go to the profile of Carol Soriano
Carol Soriano
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How to Grant Your Customers’ Holiday Service Wish List

How to Grant Your Customers’ Holiday Service Wish List

The holidays are fast approaching and retailers are already scrambling to prepare for the holiday rush.
Go to the profile of Carol Soriano
Carol Soriano
Social Media Customer Service Guidelines for the Holiday Season

Social Media Customer Service Guidelines for the Holiday Season

With the arrival of the holiday season comes the time for elaborate feasts, Christmas-themed carols, and of course, shopping for the…
Go to the profile of Carol Soriano
Carol Soriano
Holiday Preparation Guide: How to Cope With High Call Center Volume During The Holidays

Holiday Preparation Guide: How to Cope With High Call Center Volume During The Holidays

The holidays are usually the busiest time of the year for a lot of businesses. It is also during this time of the year that call centers…
Go to the profile of Carol Soriano
Carol Soriano
Customer Service: The Face of New Marketing

Customer Service: The Face of New Marketing

Customer service has always been one of the most important factors that contribute to the success of a brand or company. However, this…
Go to the profile of Carol Soriano
Carol Soriano
4 Ways to Measure the Effectiveness of Physical Distribution for Increased Customer Satisfaction

4 Ways to Measure the Effectiveness of Physical Distribution for Increased Customer Satisfaction

Physical distribution is an integral part of the marketing process, which concerns the effective and efficient movement of finished goods…
Go to the profile of Carol Soriano
Carol Soriano
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