Customer Success Stories
My experiences about Customer Services/Customer Success
Leadership in CS: mistakes and learnings from my own experience
Leadership in CS: mistakes and learnings from my own experience
“What is it like to run a CS team?”. “What are the main challenges?”. “How complex is it to manage dozens of CSMs?”. “What are the…
Learnings about improving customer adoption in a SaaS model company
Learnings about improving customer adoption in a SaaS model company
When in SaaS business, retaining and expanding revenue is critical to guaranteeing the health and growth of the company. That’s why more…
How to define and deliver success to your customers
How to define and deliver success to your customers
If you wish to achieve long-lasting customer relationships, there is only one way to succeed: by delivering success to them. As you…
The 7 best learnings about delivering success through a Customer Onboarding team
The 7 best learnings about delivering success through a Customer Onboarding team
Turn back the clock just 4 years. At that time, there were only four of us when I started working at Resultados Digitais, in the Customer…
O que aprendi sobre Liderança construindo o time de Implementation Success da Resultados Digitais
O que aprendi sobre Liderança construindo o time de Implementation Success da Resultados Digitais
Recentemente escrevi um post falando sobre alguns dos Principais aprendizados sobre processos de implementação que já vivi na frente do…
O que já aprendi sobre Processos construindo área de Implementation Success da Resultados Digitais
O que já aprendi sobre Processos construindo área de Implementation Success da Resultados Digitais
Veja algumas das análises e feedbacks de clientes e do time que construíram e melhoraram a área de Implementação da RD