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Hooray! We Started A Customer Experience Blog

Hooray! We Started A Customer Experience Blog

It’s time.
Go to the profile of Darcy Peters
Darcy Peters
The Art of Making Customers Happy on Social Media

The Art of Making Customers Happy on Social Media

If you sell something online or if you run a business with an online presence — even if you’re just having a good time growing your…
Go to the profile of Buffer
Buffer
The Complete Guide to Using Social Media for Customer Service

The Complete Guide to Using Social Media for Customer Service

Ready to do something really groundbreaking and revolutionary in social media marketing?
Go to the profile of Buffer
Buffer
How we close the loop between our Product and Support teams

How we close the loop between our Product and Support teams

Customer Support involves a lot of communication. Each day we’re communicating with customers, with our fellow Advocates, and with other…
Go to the profile of Kelly Vass
Kelly Vass
“OMG this is URGENT!! Is there anyone there???”

“OMG this is URGENT!! Is there anyone there???”

How we prioritise customers who need a faster response at Buffer
Go to the profile of dave chapman
dave chapman
The Research Behind How Brand Names Impact Customers and What Name We’ve Changed at Buffer

The Research Behind How Brand Names Impact Customers and What Name We’ve Changed at Buffer

Names create an identity that people can associate with, they create perceptions and they let customers know what to expect. There is a lot…
Go to the profile of Åsa Nyström
Åsa Nyström
14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)

14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)

How important is customer service via social media?
Go to the profile of Buffer
Buffer
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