Digital BANES

Not sure what to tell users? Find out what they want to know…

Speaking your language — building a content style guide to create a website that talks to users

Accessibility by design — how we made sure our new public website is accessible

Engaging community groups in user research

Hi, I’m Tim from Bath and North East Somerset council. If you’ve been following our…

Recruiting user research participants on social media

Into the lab!

Residents Parking Permits — redesigning the journey to better meet our users’ needs.

Hi, I’m Tim from Bath & North East Somerset Council and in this blog I’d like to talk about how we took the outputs from our collaborative design workshop (which James discussed in the…

Corporate cooperation and contribution equals COLLABORATION

Hi, I’m James from Bath and North East Somerset Council. In the last few blogs my colleague Tim has outlined our journey in improving our website and the techniques we have employed. Today I’d like to talk about the vital role…

Iterate, iterate, iterate…

Hi. I’m Tim from Bath & North East Somerset Council. In our previous blogs I have spoken about how we tested prototypes with our users to get their feedback and to understand how they engaged with our site. In this blog I’ll be discussing how we iterated finding car parking…

Meeting user needs through the use of external sites – how we removed our public transport content by using TravelWest

Hi. I’m Tim from Bath and North East Somerset Council. One of the first questions we ask when auditing content on our website is…