Complexity

Game theory and behaviour change

A reflection on what game theory means for public service and why we…

Why bureaucracy is a problem

Why targets make things worse

Targets provide the illusion of control in a complex environment, but not the reality.

It’s been difficult to blog during the fallout from COVID-19. So much to consider, so little time. Targets…

Can we apply lean methodology to learning?

We’ve got to stop thinking about learning as a one-off…

How to design a listening organisation

Is there anything more important than listening in order to…

Why learning should be part of doing

By supporting people we can create a learning environment where…

Are services bad for people?

Why we need to change how we hold people to account

Being vulnerable enough to admit that you don’t know something is a fantastic show of strength.

When is it useful to do things by the book?

Humans over hardware; people over process

Applying KonMari to public service

I’ve been thinking about KonMari, complexity, digital and public service.

There’s a load of snarkiness in online think pieces about Marie Kondo that really bothers me. Some of this is because of…