Digital

Applying KonMari to public service

I’ve been thinking about KonMari, complexity, digital and public service.

There’s a load of snarkiness in online think pieces about Marie Kondo that really bothers me. Some of this is because of…

Building on strengths through Appreciative Inquiry

“The more you know about what is going wrong in an individual’s life the more it makes you an expert in failure” (O’Connell, 2005)

‘Planning is guessing’: Aims for 2018

There are loads of posts at the moment where people are sharing their resolutions for 2018. So who am I to dodge the trend?

I’ve been thinking about how I plan for the future for some time. Ever since visiting the careers advisor in…

Developing personas for a user focused service

Acquiring data for a cutting edge audit office

Over the past few months, I’ve been working on the Cutting Edge Audit project, which looks at how the Wales Audit Office can challenge our existing use of data and technology and assumptions that we normally take for granted. We’re thinking…

Dare to be vulnerable to improve public services