Government

Why targets make things worse

Targets provide the illusion of control in a complex environment, but not the reality.

It’s been difficult to blog during the fallout from COVID-19. So much to consider, so little time. Targets…

My learning about Human Learning Systems

Outcomes make us measure, manage and hold people to account…

Why we must demonstrate our purpose in our actions

Haltung, baby. Or how we guide our actions by what we believe in.

Are services bad for people?

The way we measure is out of date

We have been measuring our work against things that are easy to measure but tell that us very little of our value

Being generous in reflection and interpretation

Bad systems, not bad people

I’ve recently been involved work around supervision and reflection. It was the focus of the Research in Practice Partnership Conference and I also worked on a webinar on…

Love, kindness and fear in public services

How much waste is generated from operating in a space of fear? How many decisions are made to mitigate risk instead of enabling people?

Responsibility and public services

‘Running services from an economy of scale perspective ensures that there is little useful…