Innovation

Can you apply marginal gains to public service?

Homologation in social care

Our understanding of whether a service has worked must derive from the…

Why bureaucracy is a problem

When is it useful to do things by the book?

Humans over hardware; people over process

Why it’s good not to know everything

It’s only by challenging the limits of our understanding and admitting the constraints of our knowledge that we can improve

Framing risk and rights for innovation

The wonder of positive and negative rights

Innovation and the learning organisation

In the last few years of my working life I've repeatedly heard public services being asked to deliver more for less.

I was interviewed about management and wellbeing for a colleague’s masters, and we reflected on what things might…

How Swansea Council undertook a scrutiny inquiry into their culture

Culture is one of those intractable topics. When a problem is cultural, it means there’s no quick fix, no one process to tweak that will automatically help organisations to improve their work.