Systems Thinking

Can we apply lean methodology to learning?

We’ve got to stop thinking about learning as a one-off…

What does autonomy support look like?

We need to help people to work out what the best thing to do is, as opposed to forcing them to comply or defy.

My learning about Human Learning Systems

Outcomes make us measure, manage and hold people to account…

Why learning should be part of doing

By supporting people we can create a learning environment where…

Are services bad for people?

Why we need to change how we hold people to account

Being vulnerable enough to admit that you don’t know something is a fantastic show of strength.

Working at the right scale and pace

Culture may be slow to change, but it’s where the real power is

We need empathy for better services

It’s only by working together and with empathy for others that we can deliver better services and improve people’s lives.