Most people have higher expectations for customer service now than they did just a year ago. In fact, 66% of consumers between 18 and 34…

Have you ever been to a site and seen a popup with something along the lines of: “Hi there! Need some help with our pricing? We’re here to…

User education is one of the most powerful ways to increase engagement and retention at scale, yet is often put in the too hard basket…

Since customer support tools are the last line of defense and it’s what (eventually) is used to facilitate solving a user’s problem at some…

Being at the helm of a SaaS company is a fun, exciting time. You’ve created something from nothing, still have a head full of dreams, and…

We’ve all been there before — wondering if we’re spending our time doing the right things, if what we’re working on is really making a…